Moving Day Expectations
Moving can be one of the most stressful events in life, with moving day being the most important day of your relocation. This day requires organization, careful planning, and lots of patience! What should you do if your movers are late or your belongings are damaged? Wizard Movers have answers to these and many other questions regarding moving day in our frequently asked questions.
Questions and Answers
Q: Can I add an additional pickup or delivery location?
Yes, you can add the additional pickup and delivery locations.
Q: Am I able to change my move date or time?
Yes, we require you to least let us know 5 business days before your scheduled move day to avoid rescheduling fees.
Q: If I cancel my move will I be charged?
Make sure to cancel your move 5 business days before your scheduled date in order to get 100% of your deposit back.
Q: What is not allowed to load in the moving truck?
By law perishable items, firearms, hazardous materials ( explosives, gasoline, chemical cleaners, batteries, firearms, asbestos, biological waste, fertilizers) are not permitted in the moving truck.
Q: Are there any hidden fees or additional payments?
No, unless on the move day you end up having more items to move than the original agreement.
Q: What should I do if something is damaged?
Reach out to the customer care representative to start the claim process.
Q: What if my mover is late?
Unforeseen circumstances may happen on the move day, like traffic, bad weather, etc. The crew leader will call and notify you of their arrival 2 hours prior to your move. In case the movers are late, contact your sales representative and they’ll provide you with a time your movers will arrive.
Q: What should I do with my jewelry and other valuable items?
Valuable items such as antiques, jewelry, and money you can include in your shipment and notify your moving representative of these items. It is strongly advised that you keep these items with you or make alternate arrangements for their transport.
Q: Can I pack and move my plants?
Yes, definitely. For local moves it is safe to move your plants since they’ll spend a short amount of time in the moving truck, it won’t cause them to die.
Q: Can I leave clothes in my drawers?
We would not advise you to. Leaving clothes in drawers results in dressers being a lot heavier and there’s a risk of drawers opening during transit, and damaging other belongings.
